Housing Policy

The Finnley Hotel & Livesuites Privacy Policy and Rental Agreement

Thank you for choosing to rent our property for your stay. Before confirming your booking, we require that you read and accept the following terms and conditions.

A. RENTAL AGREEMENT: By booking with us, you agree to abide by our rental agreement, which outlines the terms and conditions of your stay.

B. CHECK-IN/CHECK-OUT TIMES: Check-in and check-out time are including on the listing for each property and located In Enso Boading Pass link. Early and/or late check-out may be available upon request, subject to availability and additional fees. 

C. PAYMENT: Payment is due at the time of booking. 60% due at confirmation, 40% due 30 days prior to the day of check-in. We accept all major credit cards (no cash or check). 

D: COMMUNICATION: Guest(s) understand that on-site building staff is not affiliated with Livesuites. Guest(s) agree to make Livesuites their exclusive contact regarding their reservation.

E: OCCUPANCY: The maximum occupancy of the property is included on the listing for each property. Only registered guests are permitted to stay at the property. 

F. NOISE & PARTIES: We have a strict NO party policy. Please be respectful of neighbors and keep noise levels to a minimum between 10:00 PM and 6:00 AM. Excessive noise complaints may result in early termination of your stay and forfeiture of your rental fees. All properties are monitored with a NoiseAware decibel monitoring device (no recording capabilities) and exterior Ring cameras for security purpose only.

G: SMOKING & ILLEGAL DRUGS: Smoking & illegal drug consumption is strictly prohibited inside the property. This includes but is not limited to: Elevators, common areas, hallways, apartments, fitness centers, parking garage, balconies, courtyards, and pool areas. Violation of this policy will result in immediate removal from the property without refund. The Guest(s) will also be charged a fine of $1,000 in addition to the normal costs of rental and any damage to the property. Guest(s) may smoke outside in accordance with state and/or local laws. Guest(s) agree to properly clean and dispose of all trash and residue caused by smoking activities to avoid additional cleaning fees.

H: GUEST SCREENING/VERIFICATION PROCESS: Due to the uptick in stolen profiles, credit cards, and identity theft, Livesuites uses a 3rd party guest vetting provider. AutoHost is a data and security company that uses 256-bit military encryption and is 100% GDPR compliant (meaning your information will never be used / sold in ANY way outside of vetting your arrival). The same information that a hotel asks for at check in will be asked during the guest vetting process. Livesuites implements this additional step to protect guest identities and safeguard its homes, neighborhoods, and comply with state regulations that govern short term rentals.

K: THE INFORMATION WE COLLECT: At the time of booking, a guest's name and birthdate may be submitted to a basic public records search by request of the building owners. Only the results of the search, name of guest, and booked? will be submitted to the building owners. No other information will be shared. Refusal to submit required information to Livesuites will be considered an immediate cancellation of reservation by the Guest(s) and no refunds will be issued.

L: CANCELLATION POLICIES: Please refer to your booking platform for cancellation policy. All reservations made directly through Livesuites, please refer to the following cancellation policies:

Short/Mid Term: Cancellations made within 5 days before check-in will receive a full refund. A refund will not be given for in-stay cancellations for any remaining nights.

Long Term: Applies to stays 30 nights or longer. Full refund up to 30 days before check-in. After that, the first 30 days of the stay are non-refundable. A refund will not be given for in-stay cancellations for any remaining nights.

M. SECURITY DEPOSITS: Security deposit holds are required for all booking platforms excluding Airbnb. Information regarding Security Deposits are provided in the listing details on the booking platform used to secure the reservation. Security Deposits are used to cover any damages and/or incidentals to the property. After check-out, property will be fully inspected and Security Deposits will be charged if there is any damage and/or incidentals. Guest(s) will be provided time-stamped photos and any other proper documentation supporting the damages and/or incidents. Security Deposit holds are captured 2 days before check-in and released 7 days after check-out.

N. DAMAGES & MAINTENANCE: Guest(s) shall keep the property clean and in good condition and shall promptly report any damage or necessary repairs to Livesuites. Guest(s) shall be responsible for any damage caused by guest(s) during the rental period. Housekeeping issues are to be addressed immediately upon arrival, but in no way void this contract.

O: PETS: Guest(s) may not bring any pets onto property without Livesuites' prior written consent and must agree to the pet policy in the listing/reservation. 

P: INSURANCE: Livesuites is not responsible for any loss or damage to Guest’s personal property. Guest(s) are encouraged to obtain renters' insurance to protect Guest’s personal property during the Rental Period.

Q: KEYS: Guest(s) agree to return all keys, remotes, and parking passes upon completion of stay. Guest(s) agree to pay full replacement costs for items not returned. 

R: ENTRY: Livesuites representatives may enter the property during reasonable hours to make repairs or perform maintenance with reasonable notice. Incase of an emergency, no notice is necessary.

S: HOUSE & SAFETY RULES: Guest(s) agrees to follow all house & safety rules listed inside the listing and reservation.

T: TERMINATION: Livesuites may terminate this Agreement immediately and without notice if Guest(s) breaches any term of this Agreement or engages in any unlawful activity on the property.

U: USE OF PROPERTY: Guest(s) shall use the property only for residential purposes, and shall not use the property for any commercial or unlawful purpose. Guest(s) shall comply with all applicable laws, rules, and regulations governing the use of the property.

V: ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between Livesuites and Guest(s) and supersedes all prior negotiations, understandings, and agreements between the parties.

W: GOVERNING LAW: This Agreement shall be governed by and construed in accordance with state laws where the rental property lies.